Privacy policy

General

Dewulf (Dewulf NV; BV; and its subsidiaries) attaches great importance to the privacy of its visitors. Personal information is therefore handled carefully and confidentially. The data provided by you will only be used to send you information about Dewulf machines or other products and services, to better assist you, to send you quotations, or to put you in contact with your assigned dealer. In addition, address details will also be used to maintain our customer relationship management database.

We follow the applicable data protection regulations, such as General Data Protection Regulation 2016/679 (GDPR) and the national data protection legislation. These regulations relate to the protection of your personal data and grant you rights with regard to your personal data.

The purpose of this policy is to specify what personal data we collect, how your data will be used after you have visited our website, and to assure you that your data will be handled correctly.

Changes

As a result of new features and functionalities that are continuously introduced on our website and the rest of our digital ecosystem, this privacy policy may change from time to time. Dewulf therefore reserves the right to amend this privacy policy at any time in order to provide you with complete and accurate information. You should therefore visit this web page regularly to review the current policy.

Data protection legislation (GDPR & national data protection legislation)

Our privacy policy applies to the processing of all personal data obtained through our website or other digital platforms. Dewulf will handle the personal data you provide in accordance with the applicable European regulation on the protection of personal data (i.e. the General Data Protection Regulation, GDPR) and the applicable national data protection legislation.

Dewulf will process your personal data itself and determine the purposes for which your data is used.

Dewulf obtains your personal data in the following ways:

Automatically collected general information about browsing behaviour, such as: duration of visit, pages visited, referrals, IP address, geographic data, language preference. This is collected via cookies. For more information, please read our cookie policy (see below).
Information you share with us (via: contact form; contact names; web forms; login accounts; product registrations; subscriptions; surveys; orders), such as identification data, contact details, professional details (e.g. company and position), possibly supplemented with user data or your interests.
Information obtained about your interest in our machines and services through your use of our online app ecosystem (including our online configurator).
Information obtained from third parties (we occasionally receive personal data from our partners). In most cases, this concerns end customer information that we obtain through our dealer network.

Dewulf processes personal data to:

Answer your questions and inform you about our machines and services. For queries made via the telephone or electronic communication we process your personal data to answer your question as completely and accurately as possible. In such cases we process all the relevant personal data (such as: company name, name, language, telephone number, email address, position) to assist you as best we can.
Meet your needs and provide the necessary information. When you request information material, place an order or subscribe for our emailings, we process your personal data (such as: company name, name, language, telephone number, email address, position). We process these data based on your express consent or for the execution of an existing or future agreement between us.
Create or manage your personal login for our website, portal or app within our digital ecosystem. When you create an account for our digital platforms, we process your personal data. We also collect user statistics to provide you with a better user experience (e.g. only show information about the machines that are directly relevant to you). For this purpose we process personal data such as: company name, name, language, telephone number, email address, position, contact person, segment. We process these personal data on the basis of your express consent, the need for the execution of an existing or future agreement between us, or a legitimate interest in keeping you informed.
Periodically send emails and messages with offers for products and services, special offers, or other information that we believe may be of interest to you (= direct marketing).
To contact you from time to time for market research. We can contact you by email, common digital platforms, or telephone.
Improve your user experience on our website. For this purpose we process data such as your IP address, your visit history, referral websites, geographic data, data about your computer, language preference, duration of visit. We process these data based on your explicit permission (cookies) or our legitimate interest in providing the best possible, safe visitor experience on our website.
To improve our products and services.

Dewulf processes your personal data because this is necessary for the execution of an agreement to which you are a party. In some cases, Dewulf will ask your permission to process your personal data (e.g. sending direct marketing messages to potential customers). In other cases, Dewulf will process your personal data based on its legitimate interest in doing so (e.g. answering your questions, processing data for customer relationship management, keeping existing customers informed of new products and services, for the proper operation of our website, sharing data with Dewulf's processors or service providers – see below).

In the event that we share your data, we will only do so with companies with which we have a direct relationship. Within our organisation, only those persons who are relevant to your request or interaction with us will be able to see your personal data. Third parties to whom we may disclose your information based on our legitimate interest:

Companies within the Dewulf group
Partners with which we conduct a joint marketing campaign or promotion
Advertising and communication agencies or service providers acting as data processors on our behalf
Dealers, acting in the name of Dewulf
IT service providers: web agency, hosting company etc.
Payment processors
Counsellors, financial and legal
Criminal authorities as part of a legal investigation (legal obligation)

Dewulf disclaims all responsibility for the way your personal data is processed by third party websites and applications to which we may link from our website. This may include the websites of temporary partners or social media platforms, for example. Our privacy policy does not apply to those websites and platforms; always view their policies to be sure what happens to your personal data.

Dewulf keeps your personal data for as long as necessary to successfully conclude the purpose for which it is processed (see above). We retain customers' personal data for up to 10 years after the end of the customer relationship or in accordance with legal requirements (e.g. accounting or tax obligations).

Dewulf undertakes to process and protect your data with the utmost care. Through secure servers, firewalls, and other technical and organisational measures (such as limited access to the data) Dewulf aims to secure your personal data as best as possible.

Cookies

Dewulf uses cookies on its website to optimise the functionalities of certain pages. Cookies are small files that are placed on the visitor's computer by the page of the website. They store information such as visitor preferences. This allows Dewulf to serve you, the visitor, better during a future visit to the website.

We use cookies as an automated way to collect information about our website visitors. In addition to cookies we also use tags, monitoring tools, and logs for similar purposes. We may also use similar automated monitoring tools for our emailings (e.g. for open rate tracking). The data tracked via cookies are often anonymised and cannot be traced back to a specific person.

We use first-party, third-party, and persistent cookies. Functional cookies, for example, which remember your language preference, and performance cookies that show us which pages are visited. Analytical and tracking cookies, which are used to obtain better insight into how our website is used and experienced (e.g. Google Analytics). We also have advertising cookies, to inform you more closely in line with your interests. Social sharing cookies are used to enable you to easily share items from the website on social media platforms, such as Facebook, LinkedIn, and Twitter, while also providing us with more insight into which information from our website does well on these platforms. Finally, security cookies ensure that you can enjoy a safe browsing experience.

You have control over how cookies are handled. You can set your browser so that it does, does not, or only partially allows the use of cookies. Please understand, however, that certain parts of the website may not work properly if you disable cookies. In you choose to disable cookies, you can set the specific types of cookie that may or may not be created. You can remove cookies from your computer at any time. This can be done via the browser, for example. More information can be found at: http://www.allaboutcookies.org.

If you still have unanswered questions about our cookie policy, please send a mail to: marketing@dewulfgroup.com.

In connection with changes to the website our need to process personal data may change, resulting in changes to our cookie policy. You can review any changes to our cookie policy on our website at any time, so please visit this page regularly.

Rights

You have the right to access the information held about you and to obtain a copy of the information that we hold in our possession. If your personal data has changed, you have the right to ask us to correct, supplement, or delete the outdated, incorrect, or incomplete data that we hold about you. You also have the right to restrict the processing of your data and to object to the processing of your personal data. In addition, you have the right to receive the personal data you provide to Dewulf in a structured, common, machine-readable format and to forward those data to another data controller. Dewulf will, to the fullest extent possible, respect the rights you have exercised and respond to your requests insofar as they are in conformity with the applicable legislation.

If you chose to receive emails from us when you registered on the website, you can unsubscribe at any time if you change your mind.

We may ask you to verify your identity to ensure that your request is lawful and that we are responding to the person entitled to submit one of the aforementioned requests and obtain the information.

Please note that under certain circumstances provided by law we may refuse access to your information or refuse to comply with your request if we have the right to do so under applicable data protection law.

If you have questions, would like more information about the processing of your personal data, wish to exercise your rights, or want to unsubscribe from our direct marketing emails, please contact us by email at privacy@dewulfgroup.com.

If you do not agree with the way we process your data, you can contact the Data Protection Authority (Drukpersstraat 35, 1000 Brussels, Belgium). We kindly ask, however, that you always contact Dewulf first to see whether we can resolve the matter amicably.